Cummins Inc. Parts Advisor in Corpus Christi, Texas
Act as the single-point-of-contact for assigned customer accounts; managing the entire order life
cycle to ensure orders are processed on time.
Responsible for assigned customer accounts for the entire order life cycle (from new customer setup,
order entry/modification, escalations; responsibilities might include logistics management) to
ensure orders are shipped to agreed deadline:
Act as the single-point-of-contact to Cummins' customers, parts distribution centers and/or
manufacturing plants and cross functional departments to process and fulfil customer orders;
providing accurate documentation and continual communication to customer throughout the
Take ownership of and resolve complex customer inquiries through extensive research, a detailed
understanding of Cummins processes, systems, and practices; provide timely and informative
responses as per the Service Level Agreement.
Request support from the next appropriate level of customer support for complex escalations/issues
providing documentation throughout the process.
Maintain accurate records of all internal and external interactions in the appropriate
Ensure customers comply with export polices and ensure required export/shipping documentation is
compiled to the relevant legislation.
Act as liaison between the customer and aftermarket and/or manufacturing location for quality
issues; submit Material Non-Conformance or Process Non-Conformance claims via the Quality
Knowledge of Quality Management Systems.
Support Supervisor with hosting customer visits at local facility.
Prepare and distribute standard and customized internal and customer reports.
Understand Customer Order Management policies, procedures and metrics.
Support Customer Order Management departmental goals and initiatives to become a more
proactive customer support organization.
Participate in/lead process improvement projects.
Drives results - Consistently achieving results, even under tough circumstances.
Communicates effectively - Developing and delivering multi-mode communications that convey a
clear understanding of the unique needs of different audiences.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Self-development - Actively seeking new ways to grow and be challenged using both formal and
informal development channels.
Collaborates - Building partnerships and working collaboratively with others to meet shared
Order Life Cycle - Demonstrates the phases of the end-to-end order life cycle, terminology and
functional collaboration that enable customer orders to be fulfilled; describes how the order life
cycle and customer support are interconnected to ensure an overall positive customer experience.
Customer Support - Demonstrates how proactive customer support interactions are required at each
phase of the order life cycle to ensure customer satisfaction; describes how customer support and
the order life cycle are interconnected to ensure an overall positive customer experience.
Order Processing - Demonstrates the steps necessary to manage the processing of customer orders
through order receipt, exception identification and resolution to ensure orders are fulfilled to
Education, Licenses, Certifications:
High school diploma or certificate of completion of secondary education or equivalent experience to
the extent such experience meets applicable regulations.
College or equivalent degree preferred.
Requires some work experience and intermediate level knowledge obtained through training or onthe-
job experience in customer order management, account management or in the supply chain
Job SUPPLY CHAIN PLANNING
Primary Location United States-Texas-Corpus Christi-US, TX, Corpus Christi, Southern Plains 1058
Job Type Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting May 24, 2019, 11:11:02 AM
Unposting Date Ongoing
Req ID: 1900025W