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Cummins Inc. Supply Chain Coordinator in Elkhart, Indiana

Supply Chain Coordinator


Supply Chain Coordinator

Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

We are looking for a talented Supply Chain Coordinator to join our Power Systems team in Elkhart, IN.

In this role, you will make an impact in the following ways:

  • Be the first point-of-contact for customers regarding order entry, order modification and general inquiries to ensure orders are processed on time.

  • With minimal supervision, manage first-call resolution for customer orders and inquiries.

  • Ability to manage a high volume of incoming routine customer communications (via phone and/or email) for order entry, respond to frequently asked questions (FAQs) and resolve common enquiries.

  • Process customer orders within the order management system, accurately and within the required deadline.

  • Compile and distribute export and shipping documentation to enable customer orders to be processed in a timely manner.

  • Publish confirmations and notifications to customers (for example: order acknowledgements, shipment notifications, shipment tracking details and/or invoices).

  • Respond to customer enquiries by referring them to published materials, secondary sources, or transfer the enquiry to the next appropriate level of customer support.

  • Collaborate with the next appropriate level of customer support to seek resolution to challenging enquiries/complaints, providing documentation and continual communication to customer throughout the process.

  • Maintain accurate records of all internal and external interactions in the appropriate database/system.

  • Prepare and distribute standard internal and customer reports.

  • Support order management team goals and initiatives to become a more proactive customer support organization.

  • Identify and communicate areas for process improvement to Supervisor.

To be successful in this role, you will need the following:

  • Drives results - Consistently achieving results, even under tough circumstances.

  • Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

  • Customer focus - Building strong customer relationships and delivering customer-centric solutions.

  • Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

  • Order Life Cycle - Demonstrates the phases of the end-to-end order life cycle, terminology and functional collaboration that enable customer orders to be fulfilled; describes how the order life cycle and customer support are interconnected to ensure an overall positive customer experience

  • Customer Support - Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience.

  • Order Processing - Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements

  • Order Life Cycle Systems Knowledge - Demonstrates the steps within each system screen to process customer orders, order modifications and respond to customer queries to ensure accurate and timely order processing and query resolution.

Education, Licenses, Certifications

  • High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

  • This position may require licensing for compliance with export controls or sanctions regulations.


The opening in Elkhart is an exciting opportunity for someone eager to learn with the full support of the global Power Systems team. In this role, the candidate will be the single point of contact for customers, intercompany plants and liaise with other functions such as manufacturing, materials, logistics, finance and sales on all customer-related queries. Effectively building positive relationships and being customer-focused will be key to your success as well as harnessing the opportunities to grow and develop through training and development.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.


Primary Location United States-Indiana-Elkhart-US, IN, Elkhart, Onan

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Feb 7, 2024, 9:53:30 PM

Unposting Date May 8, 2024, 10:29:00 AM

Organization Power Systems Business

Role Category Onsite

Relocation Package Eligible

Req ID: 2400018V