Cummins Inc. Order Management Technician in Ladson, South Carolina

Order Management Technician

Description

KEY RESPONSABILITIES

  • Provide frontline customer contact on all aspects of order entry/enquiry management and customer care.

  • Ensure customers receive high quality on-on-one attention to detail

  • Co-ordinate customers’ requirements consistently throughout process on a domestic and international basis.

  • Facilitate communication with internal and external customers

  • Order input and Review

  • Active participation in account teams

  • Maintain files and records providing weekly on-time data to management

  • Confirm delivery with customer

  • Participate in customer focused improvement projects

  • Champion customer requirements in CTT

  • Knowledge and understanding of International Trade Doc requirements and processes to support the international shipments

  • Full understanding and working knowledge of Plant Order Management and Shipping Activities

  • Knowledge of cross-functional processes (master scheduling, compiling, pricing and invoicing)

  • Additional responsibilities as assigned by manager.

Qualifications

  • Attention to detail

  • Organization and multi-national knowledge

  • Common approach to continuous improvement

  • Demonstrated computer skills (IMS, Microsoft Word and Excel)

  • Experience with manufacturing and shipping processes that support customer delivery

  • Strong analytical and mathematical skills

  • Customer led quality

  • Excellent organizational skills to include development and maintenance of electronic and manual files

  • Business process understanding

  • Relationship building

  • Collaboration and cooperation

  • Proven leadership skills in a fast-paced, customer driven environment

  • Proven capability to work effectively on multiple tasks and set priorities with follow-up and attention to details, ability to set priorities

  • Highly motivated and self-managing team player

  • Strong problem solving skills

  • Must be able to work independently with flexible hours

  • Ability to work cross functionally

  • Excellent verbal and written communication skills

  • Experience in customer service environment

  • Experience in manufacturing or automotive industry environment

  • Experience with manufacturing and shipping processes that support customer delivery

  • Oracle application system

  • Degree level preferred

Work Keys Requirements:

  • Locating for Information 4

  • Workplace Observation 3

Job SUPPLY CHAIN PLANNING

Primary Location United States-South Carolina-North Charleston-US, SC, Ladson, Holset Palmetto Plant

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Nov 1, 2018, 9:18:19 AM

Unposting Date Ongoing

Req ID: 1800073J