Cummins Inc. Order Management Team Leader in Ramsgate, United Kingdom
Order Management Team Leader
We are looking for an Order Management Team Leader who is motivated by customer satisfaction and continuous improvement, to manage an international team whocoordinate order management for our internal customers across Europe, the Middle East and Africa.This is a position in our Power Systems Business Unit and is based in Ramsgate, Kent.
In this role, you will make an impact in the following ways:
Analyze customer inquiries to identify recurring user problems, recommend solutions, and to identify where customer service can be improved.
Ensure internal and external customers' expectations and requirements are met by the Order Management Team.
Act as a point of escalation for any complex customer queries or issues, coaching the order management team through the process with a focus on best practice and customer satisfaction.
Supports Customer Order Management departmental goals and initiatives to become a more proactive customer centric organization: share your knowledge and enhance standard administrative practices as they pertain to customer communication, and order throughput processes.
Coach the Order Management Team members with a focus on achieving high customer satisfaction and professional development for team members.
Proactively lead local continuous improvement projects and participate in global projects, identifying and implementing ideas to develop processes, policies and best practice for your assigned customer base.
To be successful in this role you will need the following:
A relevant degree is preferred, or qualified by directly relevant experience.
Previous experience managing a B2B customer services team is essential.
Substantial knowledge in Oracle, SAP, or similar ERP packages, teamed with the abilityinterrogate data and from that come up with innovate solutions to potential challenges.
Being multi – lingual would be an advantage.
Compensation and Benefits
Salary between £40- 43,000 depending on experience
Defined contribution pension scheme (up to 9%)
Annual bonus plan - target 8% (based upon company performance)
Private medical insurance.
Health cash plan - support towards medical, optical and dental costs
25 days annual leave plus public holidays
Employee discount scheme - covering 100's of retailers
Family friendly policies
Job SUPPLY CHAIN PLANNING
Primary Location United Kingdom-England-Kent-UK, Ramsgate, Cummins Power Generation
Job Type Experienced - Exempt / Office
Recruitment Job Type Exempt - Experienced
Job Posting Nov 18, 2020, 2:11:26 PM
Unposting Date Ongoing
Req ID: 2000034K