Cummins Inc. Order Coordinator in White Bear Lake, Minnesota
No, this isn’t one of those ordinary jobs.
Cummins is a team of dependable, innovative thinkers, who are empowered to generate and deliver solutions for customers, community, and environment. Our employees develop their careers through the challenges only a diverse, global innovator can promise. This is a collaborative culture where thinking beyond your desk is more than part of the job. It is the job.
This is what we call Working Right.
As part of Cummins, we will add to your current skills by providing training, encouragement and growth within a teamwork environment. We invest in your professional growth by providing you with education and training opportunities to keep current on industry standards and products. You will gain valuable knowledge of the diesel engine industry and skills that will last a lifetime.
A commitment to excellence is deeply rooted in Cummins tradition of exceptional service. Our employees are dedicated to delivering the “Best Every Time, Every Day” with the goal of earning customers for life!
We take pride in providing an unmatched high caliber of service and support for Cummins engines, generators, filters, and related products that serve the varied needs of our customers. Crucial to accomplishing this is the energy and commitment of Cummins employees to the company.
We have a great opportunity available as an Order Coordinator to be located at our White Bear Lake, MN branch.
The Customer Order Management Administrator is responsible for supporting the Customer Order Management team with non-customer facing administrative and support tasks such as processing customer orders, compiling export/shipping documentation, internal system data maintenance, data cleansing and report creation.
Follow established procedures and guidelines to provide timely and effective administrative support to the order management team (for example typing, filing, scanning).
Under direct supervision: support the order management team with non-customer facing tasks by processing data and collating information in relation to all phases of the order life cycle.
Process customer orders within the order management system, accurately and within the required deadline.
Manually allocate parts to customer orders within the order management system.
Compile and distribute export and shipping documentation to enable customer orders to be processed in a timely manner.
Assist with other data entry tasks related to the order life cycle (for example new customer set-up, credit and debit administration).
Prepare and distribute standard internal reports.
Perform data maintenance and cleansing to ensure data accuracy in the order management system (for example customer details, drop ships, pricing, aging orders, order holds/suspensions, codes).
Identify and communicate areas for process improvement to Supervisor.
Drives results - Consistently achieving results, even under tough circumstances.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
Order Life Cycle - Demonstrates the phases of the end-to-end order life cycle, terminology and functional collaboration that enable customer orders to be fulfilled; describes how the order life cycle and customer support are interconnected to ensure an overall positive customer experience.
Customer Support - Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience.
Order Processing - Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements.
Education, Licenses, Certifications
- High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
Minimal or no work experience required.
This role will help processing orders and administrative support for the Consumer Power Generation Team. Will provide backup support to the Home Standby Order Management Team as needed
This role will involve working with various customers (OEMs, dealers and end-users)
Cummins and E-verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify.
Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .
Ready to think beyond your desk? Apply for this opportunity and start your career with Cummins today.
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Job SUPPLY CHAIN PLANNING
Primary Location United States-Minnesota-Minneapolis-US, MN, White Bear Lake, Cummins NPower LLC
Job Type Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting Nov 20, 2019, 1:44:28 PM
Unposting Date Ongoing
Req ID: 1900051C